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Microsoft to Partners: We Still Don't Get SaaS


The on-premise titans trying to transition to on-demand face considerable challenges, well-documented in this blog and elsewhere. One of the most significant mistakes companies make trying to transition is pursuing a "hybrid" strategy. We've...
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Google May Get RSS Feeds via Google Alerts


It is possible that Google may add rss feeds for web search results. They already provide feeds for News and Blogs search results. I was reading this story in WSJ by Katherine Boehret where she compares the various "email alert" services available...
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Krugman's Nobel Winning Theory and Software Indust


Paul Krugman won the Nobel in Economics today. Before you jump, I know its not a real Nobel prize. I have enjoyed his writings on New York Times along with other favorite economists like the one's behind Cafe Hayek - who funnily enough or sadly...
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Fully Managed CRM


I've been reading CRM RFP responses for much of the week and I've seen a number of references to fully managed systems™. This caught my attention at first because it seemed to support the suggestion in my last post that outsourced of...
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Tell a Friend: A Replacement for that ‘Email a Fri


Tell A Friend is a brand new JavaScript based widget for blogs and websites that will enable site visitors to send a link of the current web page to their friend(s) via email or through IM like Google Talk, Yahoo! Messenger, etc. ...
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Getting a CRM education...


One of the points I made in a recent post on CRM requirements specification, was the part that education plays in CRM requirements gathering. In brief, the more people understand about the use of CRM technology, the better their contribution to the...
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